1. Introduction
GetCall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information in connection with our AI receptionist platform and services.
2. Information We Collect
We collect information in the following ways:
- Account Information: When you sign up, we collect your name, email, phone number, business name, and billing information.
- Service Usage Data: We collect information about your use of GetCall, including call logs, call durations, and appointment booking data.
- AI Training Data: We collect information you provide for training our AI agent, including business descriptions, FAQs, hours of operation, and service details.
- Communication Data: We may collect email communications and support tickets you submit to our team.
- Device & Access Information: We collect IP addresses, browser type, and general usage analytics.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI receptionist platform
- Process billing and subscription payments
- Train and customize your AI agent with your business information
- Send you service-related communications and updates
- Respond to customer support inquiries
- Comply with legal obligations and enforce our Terms of Service
- Conduct analytics and improve our service quality
4. Call Recording & Caller Information
GetCall may record or log call interactions for quality assurance, training, and service improvement purposes. You are responsible for ensuring all required caller disclosures are made. We do not retain full call recordings permanently but may retain call metadata (duration, time, participant information) for service and billing purposes. Callers should be informed of recording and data retention practices through your business disclosures.
5. Data Sharing & Third Parties
We do not sell your personal information. However, we may share data with:
- Service Providers: Payment processors, cloud hosting providers, and analytics services that help us operate GetCall
- Legal Requirements: Law enforcement or government agencies when required by law or with your consent
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction
6. Data Retention
We retain your account information as long as your subscription is active. After cancellation, we retain data for up to 90 days to comply with legal and billing requirements. Call logs are retained for 30 days unless longer retention is required by law. You may request deletion of your data by contacting support@getcall.co.
7. Security
We implement industry-standard security measures to protect your information, including encryption, secure API connections, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction or deletion of inaccurate data
- Opt-out of certain communications (except service-critical notifications)
- Data portability (where applicable under regional privacy laws)
To exercise these rights, contact us at support@getcall.co.
9. Children's Privacy
GetCall is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
10. International Data Transfers
Your information may be processed and stored in the United States and other countries. By using GetCall, you consent to the transfer of your information to jurisdictions outside your country of residence, which may have data protection laws different from your home country.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the "sale" of personal information. To submit a request, contact support@getcall.co. We will verify your identity and respond within 45 days.
12. EU Users (GDPR)
If you are located in the European Union, the United Kingdom, or Switzerland, your data is processed in accordance with the General Data Protection Regulation (GDPR). Your legal basis for processing is contractual necessity and our legitimate business interests. You have the right to lodge a complaint with your local data protection authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or by posting the updated policy on our website. Your continued use of GetCall constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
GetCall Support
Email: support@getcall.co
For GDPR-related inquiries, you may also contact our Data Protection Officer as required by law.